Comprehensive help desk and issue trouble ticket tracking software.
|Updated||Jun 2nd 2009|
Kemma Software N/A N/A
|Original File Size||59.7 MB|
|Systems||Windows 2K, Windows XP, Windows Vista, Windows 2003, Windows NT|
Help Desk Authority (formerly BridgeTrak) is a useful and comprehensive trouble ticket tracking software for help desks and call centers.
User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc.
Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, automatic email receive to convert emails into issues.
Gracias por Help Desk Authority (formerly BridgeTrak) keygen
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