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1. Important Information about This Legal Contract
1.1. This Sale Agreement is a legal contract between the Customer and Downloadable Software online store. The Customer accepts this Sale Agreement by making a purchase, placing an order, or otherwise shopping on the Site. (References to "you" or "your" shall relate to the Customer; references to "Downloadable Software" or "Site" or "Store" shall relate to Downloadable Software online store, and its affiliates.) The terms and conditions of this Sale Agreement are subject to change without prior notice, except that the terms and conditions posted on the Site at the time the Customer initially places or modifies an order will govern the order in question.

2. Basic Conditions of Purchasing at Downloadable Software online store
2.1. You are informed that the software is in English language only unless noted differently on the site or by the Support representative;
2.2. You will thoroughly follow the downloading and installation instructions on your account;
2.3. You cannot register the software with the manufacturer and updates are available not for all the products;
2.4. You do not receive printed license documentation;
2.5. You do not receive a copy of the software on a disk.
2.6. The Store will assist the Customer with downloading and installation issues. We will not provide technical support after the software product is downloaded and installed; neither will it be available from the manufacturer of the software product.
2.7. If you purchase any of the products listed below you confirm that you already have or going to purchase or obtain in any other way CD burning software which support the function of creating image disks.
2.7.1. The list of the products that should be burned before installation: MS Windows 2000 Professional - Full Version MS Windows 2000 Server - Full Version MS Windows 2003 Enterprise Server - Full Version MS Windows XP Professional - Full Version Microsoft Windows Longhorn pre-released Evaluation Copy Powerquest PartitionMagic V 8.01 Linux RedHat 9.0 Symantec Norton Ghost 9.0 (Optional. Important: some functions will be unavailable without burning)
2.8. The Store allows a one time exchange of the ordered product to any other product of the same or lower price in case the software has not been downloaded yet.

3. Delivery of Software purchased at Downloadable Software online store
3.1. You get the purchased software by downloading it from the Site. After successful order processing you receive a Confirmation email with the detailed instructions specifying how to download and activate the product. (Use the correct email while placing the order!).
3.2. The order will be processed and the access to the Download Center given within 24 hours after the order is placed. If you do not receive the confirmation email within 24 hours after order placing, you should contact us and the Store will resend it for you.

4. Format of Files for Downloading
4.1. On your Download Center you are offered for downloading SFX-archive files (EXE) or ISO files for products listed in p.2.7.1 of these Terms. Downloadable Software give all the necessary instructions on how to install both types.
4.2. Instructions, Serial numbers and additional information may be stored in TXT and other file types.

5. Additional Charges
5.1. The transaction fee which constitutes 3.95 USD will be added to the total order amount.

6. Order Cancellation. Moneyback Policy.
6.1. The full credit will be issued in the following cases:
6.1.1. You are not able to download the software due to computer problems;
6.1.2. You do not need the software by any reason and have not downloaded it yet;
6.1.3. You are having problems during installation which can not be resolved after addressing to Support Department and a Support Representative acknowledges inability to assist you; the software you have purchased does not function correctly and it is confirmed by a Support Representative;
6.1.4. Other reason which is supposed to be essential by our Customer Service.
6.2. Downloadable Software reserves the right to reverse the transaction without prior notification in the following cases:
6.2.1. In 10-days term no attempts to download were recorded;
6.2.2. In indisputable way if Downloadable Software have reasons to doubt about the transaction legitimacy, etc.
6.3. The full credit will NOT be issued if:
6.3.1. Your computer does not meet the minimal system requirements for the software product purchased. By making a purchase you confirm that you have read and learned the basic system requirements for the product, available on our site.
6.3.2. The user is unable to understand, install and utilize the software because of a lack of knowledge of the basic computer functions. All software is sold with the joint understanding that the customer possesses a basic knowledge of computer systems and software functionality.
6.3.3. If a file containing the serial number or any other essential part of the installation set has been downloaded according to the system records.
6.4. Partial refunds cannot be issued due to technical peculiarities of the processing center.
6.5. By making a purchase the user agrees to have a general idea of the software product basic tasks and functions. The Store shall not be responsible for any damage caused by the software product due to the lack of this knowledge. The Store neither exchange the product nor pays out financial compensation of it is price or a half of the price in case the product was downloaded, if the user is not satisfied with software functionality or usability.

7. Chargeback Policy
7.1. Chargebacks are not welcome, and all disputes can normally be resolved by contacting the Support Department.
7.2. In case a chargeback is raised by you in connection with your order, you may be forbidden from reordering from Downloadable Software and all affiliated sites. .
7.3. It is your responsibility to maintain a working e-mail address for all communications with Downloadable Software, this especially applies to "free" e-mail addresses obtained from Yahoo! & Hotmail. .
7.4. Downloadable Software is not responsible for any failure of yours to receive e-mails in connection with your order due to your non working e-mail address or any sort of a spam filter on your side, and that specifically this failure is not valid grounds for raising a chargeback. .
7.5. In case a chargeback is raised by you in connection with your order, Downloadable Software will/may: .
7.5.1. If fraud is suspected, report the case to the FBI Internet Fraud Complaint Center, together with anti-fraud associations and other third parties; .
7.5.2. Instigate civil action against you to recover the order amount, and any additional costs and fees. .
8. Terms of Service
8.1. Downloadable Software reserves the right to refuse to sell product or provide service to anyone, at its own discretion.

9. Contacting Downloadable Software
9.1. Before addressing Support Department with your question please browse FAQ section for an answer.
9.2. If you cannot find an answer, fill in the feedback form at the Contact Us page and a Support Representative will get back to you in the reasonable time.
9.3. Downloadable Software reserves the right to inform its clients via e-mail about special promotions and new products. In case the Customer wants to stop receiving information letters from Downloadable Software, he should submit the e-mail address into the 'Unsubscribe' form on this site.

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